At Wargame Wares, we are committed to delivering your Warhammer 40k models quickly and securely. Below you will find our UK shipping details, including our dispatch times, shipping options, and tracking information.

Fast Dispatch

• Processing Time: We aim to dispatch all orders by the next working day, Monday through Friday. Orders placed on Fridays will be dispatched the following Monday.
• Business Days: Our shipping and dispatch services operate Monday to Friday, excluding public holidays.

Shipping Services

We are proud to offer reliable and cost-effective shipping options through Royal Mail:

Orders under £150:

• Shipped via Royal Mail Tracked 48.
• Estimated delivery time is within 2-3 working days.

Orders over £150:

• Shipped via Royal Mail Special Delivery Guaranteed by 1pm the next working day.
• This service ensures that your package will arrive the day after dispatch, providing extra security and speed for high-value orders.

Free Tracked Shipping

• Free Shipping: We offer free tracked shipping on all orders within the UK. Your shipping method will be automatically determined based on the order value, ensuring your models arrive safely and on time.
• Order Tracking: Once your order is processed and a shipping label is generated, you will receive an email with your tracking number. You can use this number to track your package on the Royal Mail website and stay updated on its progress.
• Notification: We will keep you informed throughout the shipping process, from dispatch to delivery, ensuring you know when to expect your models.

Delivery Assurance

• Reliable Service: We consistently receive positive feedback on our order fulfillment process. Each order is handled with care to ensure that your models arrive in perfect condition.

Additional Information

• Public Holidays & Delays: Please note that dispatch and delivery may be delayed during public holidays or peak periods (e.g., Christmas). We recommend placing orders early during these times to avoid delays.
• Address Accuracy: Please ensure that your delivery address is correct when placing your order. We are not responsible for orders delivered to an incorrect address due to a customer error.
• Customer Support: If you have any concerns regarding your order, please contact our customer support team. We are here to help and ensure your satisfaction with our service.

At Wargame Wares, we strive to ensure that our customers are satisfied with their purchases. If you're not entirely happy with your order, we're here to help.

Returns

• Eligibility: We offer a 30-day return policy from the date of delivery. To be eligible for a return, your item must be in the same condition as when you received it. This means the figures must not be repainted, modified, or broken in any way.
• Return Process: Before returning an item, please contact us by email at adam@wargamewares.co.uk, to initiate the return process. We will then provide you with a prepaid return label. Please do not send the item back without first contacting us.
• Photographic Evidence: Upon receiving your order, please take clear, time-stamped photographs of the item to document its condition. These photos may be required in the event of a return request for a damaged item.
• Note Damage at Delivery: If you notice any visible damage to the parcel at the point of delivery, please note this with the delivery provider, Royal Mail, before accepting the package. This will help us in resolving any claims related to damages during transit.

Refunds

• Processing: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 2 working days, and the credit will be applied to your original method of payment. Please note that it may take additional time for the payment provider to process the refund and credit your account.
• Conditions for Refunds: Items must be returned in their original condition. Items that have been repainted, modified, or damaged (beyond the original condition) are not eligible for a refund. Intentional damage or misuse of items will void the eligibility for a refund.

Damaged or Faulty Items

• If your item arrives damaged, please contact us immediately at adam@wargamewares.co.uk with a description of the damage and photographs. We will work with you on a case-by-case basis to resolve the issue. Options include, but are not limited to, a full refund. We will always cover the cost of returns in these cases.

No Exchanges

• Due to the nature of our products, we do not offer exchanges. However, if you're unsatisfied with your purchase, please follow the return process outlined above for a refund.

Contact Information

• If you have any questions about our Returns and Refunds Policy, please contact us via the contact us page form (or on adam@wargamewares.co.uk). Our team is here to assist you and ensure a smooth and satisfactory resolution.

How We Package Models

• Secure Packing: We take great care in packaging our models to ensure they reach you safely. Models are wrapped in bubble wrap and secured with parcel paper to prevent movement. We use high-strength double-walled boxes for impact resistance and label the packages with "Fragile" stickers.

Recyclability of Packaging

• Eco-Friendly Materials: Our boxes, paper, and bubble wrap are all recyclable. Boxes and paper are typically collected by most kerbside collections, while bubble wrap can be recycled at larger stores with flexible packaging recycling bins. We also reuse bubble wrap offcuts and inbound boxes to add stability to particularly fragile models.